Question 1

Is the GUIDE Program really free for Medicare beneficiaries?

Accepted Answer

Yes. The Medicare GUIDE Model provides covered services at no cost to eligible Medicare beneficiaries. There are no copays, deductibles, or out-of-pocket costs for GUIDE-covered services. Medicare pays Harmony at Home and PocketRN directly through the CMS Innovation Center model.

Question 2

What is PocketRN and what role do they play?

Accepted Answer

PocketRN is a technology-enabled care coordination platform that connects patients and family caregivers with registered nurses via phone and video. In our GUIDE Program partnership, PocketRN provides the 24/7 caregiver helpline and care navigation technology, while Harmony at Home delivers in-home care and respite services.

Question 3

How is the GUIDE Program different from regular home care?

Accepted Answer

Traditional non-medical home care is typically paid out-of-pocket or through long-term care insurance. The GUIDE Program is a Medicare-funded model specifically designed for dementia patients that wraps comprehensive care coordination, caregiver support, and respite services into a single, integrated program — at no cost to eligible beneficiaries.

Question 4

Does my loved one need a formal dementia diagnosis to qualify?

Accepted Answer

Yes, a formal diagnosis of dementia from a physician is required for GUIDE Program eligibility. If your loved one has not yet been evaluated, we can help connect you with appropriate resources in East Tennessee to pursue a diagnosis.

Question 5

Can my loved one be enrolled in GUIDE if they already receive home care from Harmony at Home?

Accepted Answer

Potentially, yes. Existing Harmony at Home clients with a qualifying dementia diagnosis may be eligible to enroll in the GUIDE Program in addition to their current care. Contact us to discuss your specific situation.

Question 6

What areas of East Tennessee does the GUIDE Program cover?

Accepted Answer

Our GUIDE Program partnership with PocketRN serves the same East Tennessee communities as our standard home care services, including Knoxville, Maryville, Oak Ridge, Crossville, Sevierville, Morristown, and surrounding counties.

Medicare GUIDE Program for Dementia Care in East Tennessee

What the GUIDE Program Includes

Who Qualifies

Other Services